The Design School helps people work together to create services that work well.
It connects and supports:
- the people who benefit from services, and
- the people who deliver them.
It helps these people work together to create services that work well, by helping them learn principles of service design.
Care experienced people must be involved in service design decisions
People who use public services – like schools or hospitals – should be involved in how they’re designed.
The Independent Care Review was clear:
- that if children, young people and families aren't involved in designing services, they won't get the support they need.
- that children, young people and families must be part of decision-making around how services work.
The Promise Scotland is committed to making sure care experienced people are decision makers.
That means the choices they make and the work they do will make a real difference to how services are designed. Doing this means that Scotland is far more likely to end up with services that #KeepThePromise.
So the Design School plays a part in making this happen. It will help Scotland to:
- make sense of what care experienced people say,
- act on the insights they have, and
- understand what gaps still exist in their services.
To make this happen, The Promise Scotland is working closely with the Scottish Government's Office of the Chief Designer.
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More about the Design School
Learning from the Design School will be available to everyone
By winter 2022, some of what the Design School and has created will be available to the public.
This will include:
- its guidance around service design,
- its tools around service design,
- the methods it uses when approaching service design, and
- the ideas that students have come up with while learning service design.