How to use The Promise Design Tools
Part of: Promise Design Tools
The resources below can help your team before you start using the Promise Design Tools.
They can help you to:
- understand what service design is, and why it can be useful in keeping the promise
- learn about the importance of understanding your problem before attempting to define a solution
- check that your team has everything they need to begin a process of service design which keeps co-design at its heart
FAQ: Printing and using The Promise Design Tools
A short guide to how to use the Design Tools in person or online.
A Quick Introduction to Service Design
This short and free online course from The Promise Scotland gives an overview of the basics of Service Design, and why it matters to keeping the promise. It's hosted on the third party website Coassemble, whose privacy policy is here.
What's the Problem?
This short and free course from The Promise Scotland explores why it's better to fully understand the problem your team faces before you try to think of a solution. It's hosted on the third party website Coassemble, whose privacy policy is here.
Co-Design Readiness Workbook
This resource, adapted from work by the Scottish Council for Service Design, helps your team work through if they have everything they need before beginning the service design process.
More on Design
Promise Design Tools
The Promise Design Tools use the principles of Service Design to help Scotland in its work to keep the promise.
The Double Diamond Approach to Service Design
The Double Diamond approach underlies the Promise Design Tools.
About the Design School
What the Promise Design School is, and how it supports people in designing services.