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The logo of the Promise Design Tools beside the phrase "The Promise Design Tools: Understand and solve the complex problems you face in your work around the promise,"

 

The Promise Scotland has launched a range of resources designed to support services working to keep the promise, through implementing the changes identified by Scotland’s Independent Care Review.

The tools can support the people who work in services and the people who use them to be involved in their redesign. There are 17 new tools, which are designed specifically to support co-design— helping those in the public and third sectors who run services to work collaboratively with the people who use them.

Services which make up the ‘care system’ have been working to change and adapt to enable Scotland to keep the promise. Following the launch of Plan 24-30, the country’s route map to keeping the promise, The Promise Scotland has now launched resources which people to help people to deliver this change.

The resources will help people feel more confident and prepared to facilitate workshops, meetings, design sessions or collaboration activities.

What might you use the Design Tools for?

Understanding what’s feasible

The Design Tools can help you understand what’s feasible with the time and resources you have.

For example, teachers at a school might realise their ideas around improving education at their school require wider collaboration with schools in their community.

This can help them to think about whether collaboration is possible, or whether they need to come up with an idea they can do by themselves.

Thinking of solutions

The Design Tools can help you think of solutions you wouldn’t have thought of otherwise.

It might not have occurred to the teachers that collaboration would work for them. But the tools can help them quickly think up lots of possibilities of how this might work, and to see if similar things are happening locally now.

Finding what works for service users

The Design Tools can help you to work with the people you work for, to find the best solution that works for them.

If pupils in the teachers’ school are involved in the design process, they will be able to see that some solutions wouldn’t work in practice. They’ll be able to help work out a solution that keeps them at its centre.

Finding new ways of thinking and doing to enable transformational change

Alison Sutherland, Head of Support at The Promise Scotland, said:

“The tools, which are used in The Promise Scotland’s design school are now available for those involved in service design to use themselves.
“Keeping the promise means things need to be done differently, and that means finding new ways of thinking and doing, that enable transformational change. These tools encourage an empathetic, proven, evidence-based way of designing services that has been adopted by the Scottish and UK Governments, numerous leading companies, the third sector and public sector.
“They help to break down assumptions about the design process, and what a service can be. It helps those taking part to move past biases, have different kinds of conversations, and think differently.
“These tools encourage people to try new things, become comfortable with changes, and if it doesn’t work first time, to build resilience and determination to go through a process of continual learning, testing and prototyping.
“If you are working to keep the promise, but have problems which need solutions, then these tools have been designed to help you to create the change you need.”

The resources can be downloaded at https://thepromise.scot/design-tools.