Help and advice
You may find the links below useful if you need urgent help, or are looking for advice and information to support you in a variety of situations.
The Promise Scotland is not able to provide any direct support, as we were not set up with a legal remit to be able to do so.
Urgent help across Scotland
If you or someone else is in danger
If you or someone else is in danger, you should call 999.
Samaritans
Samaritans provides confidential, non-judgmental emotional support for anyone who is struggling to cope— you don’t have to be suicidal. The service is available 24 hours a day, seven days a week.
Call: 116 123.
Text: 07725 90 90 90.
Visit: www.samaritans.org
Urgent help where you are
Contact your local social work department
Non-urgent advice
Call Police Scotland
You can call Police Scotland on 101 to talk to the police about something that isn't urgent.
Who Cares? Scotland helpline
If you're a care experienced person who needs to talk to someone, you can contact the Who Cares? Scotland helpline. It's open Monday to Friday, 12pm to 4pm.
You can access the helpline by phoning 0330 107 7540, or by emailing help@whocaresscotland.org.
ChildLine Scotland
ChildLine Scotland is a counselling service for children and young people.
You can contact ChildLine anytime and in these ways: You can phone, send an email, have a 1-2-1 chat, send a message to Ask Sam, or post messages to the ChildLine message boards.
Visit the website to find out more, or call 0800 1111.
The Scottish Children’s Reporter Administration (SCRA)
The Scottish Children’s Reporter Administration have a list of organisations who can give help and support to children and young people ahead of attending a children's hearing.
Kinship care: Advice and resources
Kinship Care Advice Service for Scotland
The Kinship Care Advice Service for Scotland (KCASS) provides free, confidential, impartial advice to Kinship Families and Professionals working with them.
Visit its website to find out more.
Children First: Supporting Kinship Families
Children First have a collection of information and support around kinship care.
Children and Young People's Commissioner Scotland: Human Rights Advice Line
The Commissioner's office runs a Human Rights Advice line that can give you information about how a child or young person’s human rights might have been affected in a situation— although it's not able to give you legal advice.
The advice line is open Monday to Friday, 9am to 5pm. You can contact it by phoning 0131 346 5350, or by emailing inbox@cypcs.org.uk.